![]() ![]() #4 Don’t tell a customer you’re “new here” It will save you quite some time you would otherwise spend on ACW – just copy the notes you already took into your call log and you’re done.It will help you remember all details and suggestions given to the caller.It’s always better to take notes during calls. If you write down your notes only after a call has ended, there’s a risk you might forget essential details mentioned during your conversation. Writing down your call notes after hanging up the phone seems logical, right? Wrong. If you haven’t read it yet, we recommend checking out the book The One Thing by Gary Keller. It’s much better to focus on one task for a specific amount of time (like 30 minutes or an hour) and then moving on to a completely different task, rather than attempt to do both at once. When doing several tasks at once, not only is it difficult to properly focus on either of the tasks, but you are also far more likely to make mistakes. Think that multitasking will allow you to finish your daily task faster? Then think again. This is especially useful if you are feeling overwhelmed by the amount of work you have to do since it may not seem as daunting when you note it all down and put it in order.Ĭrossing out the tasks you’ve already finished gives you a boost of confidence and makes it easier to deal with the rest of your work. You can sort your tasks by priority and get the most pressing matters out of the way first.You can see what you have to do that day - which tasks you can do in a flash and which will take more of your time and energy.It may sound unnecessary, but creating a to-do list to keep track of your tasks and goals can really help you manage your time better. READ FOR FREE #1 Create a to-do list and sort tasks by priority Turn CloudTalk into a much more powerful tool.Discover CloudTalk’s advanced calling features:. ![]()
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